Shipping policy

 

24.03.26 – International Shipments Update (Duties & Taxes Notice)

Please note that Australian GST is removed for international orders. Taxes and duties may still be payable upon arrival in your country, and these charges are the responsibility of the customer, except for shipments to the United States and Canada.

Canada – Duties and taxes are collected at checkout.

United States – Import duties are collected at checkout. Sales tax is not collected at this time, and you may be responsible for any applicable state use tax.

25.03.26 – Updated International Zone Structure (Australia Post)

Zone 1: New Zealand
Zone 2: China
Zone 3: Rest of Asia
Zone 4: USA & Canada
Zone 5: Pacific Islands
Zone 6: UK & Ireland
Zone 7: Europe 1
Zone 8: Europe 2
Zone 9: Rest of World

Dispatch + Shipping

We get it — waiting isn’t fun. That’s why we dispatch orders every business day.

Place your order by 2 PM (Mon–Fri) and it will be shipped the same day. Delivery time will depend on the shipping option selected.

Orders placed after 2 PM (Mon–Fri) will be shipped the next business day. Delivery time will depend on the shipping option selected.

Same Day Delivery (Sydney Only)

Need it today? If you’re located within 50km of The Lash Store HQ, we’ve got you.

Order by 12:30 PM (Mon–Fri) and receive your order the same day.

This service includes Authority to Leave (ATL). If you do not want your parcel left unattended, please do not select this option.

A return and redelivery fee will apply if the parcel cannot be delivered.

Cost of Shipping - Updated 11.11.26

Australia – Standard Shipping

  • Orders $0 – $199 = $10.99
  • Orders $199.01 + = Free Standard Shipping

Australia – Express Shipping

  • Orders $0 – $199 = $13.99
  • Orders $199.01 – $449.99 = $10.99
  • Orders $450+ = Free Express Shipping

International – Express Air

  • Orders $0–$499.99 = $24.99–$59.99
  • Orders $500+ = Free

Orders under $500 AUD are charged between $24.99 and $59.99, depending on your shipping zone. All international orders over $500 AUD receive free express air shipping.

For the most accurate shipping cost, please proceed to checkout and enter your full delivery address. 

Shipping Policy – Incorrect Addresses, Returned Parcels & Cancellations

Incorrect Addresses & Returned Parcels

Please ensure all shipping details are entered correctly at checkout.

If your parcel is returned to us due to an incorrect address, failed delivery attempt or unclaimed collection, we can arrange for your order to be resent. However, additional shipping charges will apply.

If we are unable to contact you or receive a response within 10 business days, your order will be cancelled and refunded, less the original shipping costs and a 25% restocking fee.

Order Cancellations Before Dispatch

If you request to cancel your order after it has been placed but before dispatch, a 25% cancellation fee will apply.

This fee helps cover non-refundable payment processing and transaction fees, staff time spent processing and preparing your order, unpacking any allocated items, and updating our inventory and order management systems.

Please Note: These fees apply to customer-requested cancellations and delivery issues outside our control. Nothing in this policy excludes or limits your rights under Australian Consumer Law.